| Reservations Reservations are preferred but not
required. Since availability is limited we recommend you make an
appointment well in advance.
Cancellations
As a courtesy to our many guests and limited availability, we
request a 24-hour cancellation notice. A 50% cancellation fee
will be charged for less than 24 hours notice and the full
service fee is charged for no-shows.
Arrival
We suggest you arrive 15 minutes before a scheduled
appointment allowing ample time to checking-in and prepare for
your treatment. Arriving late will limit the time for your
treatment, reducing its effectiveness and your pleasure. Your
treatment must end on time so that the next guest is not
delayed.
Medical conditions
If you have any medical conditions, please mention it when
you making the appointment. Certain treatments may not be
advisable for you. Also, before your treatment begins, let your
therapist or esthetician know of any medical concerns.
The spa environment
The spa environment is one of tranquility and relaxations.
Out of consideration for other guests, please speak softly
throughout the spa. Cell phones and pagers must be turned off or
placed in silent mode before entering the spa.
Children
We love children; however, so that the ambiance within the
spa remains as relaxing as possible for all of our guests, we
ask you not to bring children to the spa with you unless they
are having a spa service. All children under 18 must have parent
permission to receive services and an adult must sign the
initial consultation form.
Payment
We accept all major credit cards and checks.
Gratuity
Gratuities are not included in our prices but are gladly
accepted. Calculate the amount of your tip as you would in a
restaurant, but you may of course leave more or less, depending
on the quality of the service. Envelops are available at the
front desk.
Product return policy
Products in original condition are returnable within 14 days
of purchase with receipt for boutique credit.
Valuables
Although a locker and key are provided, we suggest that you
leave all valuables at home. Sage is not responsible for lost,
damaged or missing items.
Attire
We understand that privacy and modesty are important to our
clients. Sage provides you with a private changing room, locker,
robe, sandals, and towel. This is your treatment and we want you
to feel at ease. It is customary for guests to completely
disrobe for their spa services, although you may wear a swimsuit
or undergarment if you prefer. Our therapists are trained in the
"art of draping", they will leave the treatment room while you
get under the sheet on the table, keep you covered at all times
except for the area of the body they are working on, and will
leave the treatment room before you get up from the table. If
you ever feel uncomfortable, please address it with your
therapist. |
